The development of Artificial Intelligence is happening at an incredible rate. Despite not being completely perfected, many firms are already utilizing it for certain tasks such as research, emails and documentation creation, even going so far as to replace human workers in some cases. Recently, this was seen when attorney Steven A. Schwartz from Manhattan took on the case of an individual suing Avianca Airlines after being struck by the serving cart in 2019.

Using ChatGPT, Schwartz submitted a federal court filing that cited six cases that don’t exist. The airline’s attorney actually pointed this out to him. Schwartz revealed that he used ChatGPT and even asked ChatGPT “if the cases were real”. He said the chatbot insisted “they were”. Schwartz also revealed his inexperience with the program and said “it was his first time using it” and he was unaware that it could generate false information. By the way, ChatGPT does mention in small print “ChatGPT may produce inaccurate information about people, places, or facts”. Judge P. Kevin Castel has scheduled a hearing for June 8, 2023; to investigate this particular incident. This serves as an example of how some people are utilizing ChatGPT without taking appropriate precautions.

Recently, the National Eating Disorder Association has taken a drastic step; they have terminated their helpline staff. This team consisted of six full time employees who managed a 200 volunteer team. Over the past year, these individuals had answered more than 70,000 calls with some having to handle two at once. Due to pandemic-related burnout the staff of six decided to unionize. As a result, they were fired and come June 1st 2023 they will be replaced by an A.I chatbot named “Tessa”.

Despite their insistence that staff were not fired because of unionization, it has been suggested that creating a volunteer staff posed legal issues and increased wait times. Even so, using a chatbot as an alternative to human interaction seems to lack human compassion. It is essential to establish regulations regarding Artificial Intelligence due to its expanding influence on our day-to-day lives and work. Such measures are necessary in order to adequately manage the growth of A.I.