Month: August 2026
Why AI Agents Cannot Replace Institutional Knowledge
Companies that have replaced employees with AI agents are now running into a problem. The agent is not performing as expected. They are realizing that the employee had something the […]
What Brands Must Fix Before Chasing Visibility in AI Search
There’s been a lot of effort being put into brands making sure they are being found in LLMs. Being found in an LLM is the new go-to when users search […]
What Companies Mean When They Say “AI Replaced This Job”
When I first saw that AI was being cited as a reason for more layoffs, I had a hard time accepting the explanation at face value. According to research by Challenger, […]
Information Friction Is Costing You Customer Trust
Have you ever tried to find information on a website, or tried to cancel a service and it became so difficult that it almost felt like the information was hidden? […]
Why Faster AI Content Production Created a Bigger Review Problem
A marketing agency I worked with had a problem most organizations using generative AI eventually have. When drafting content got faster but the reviewing of it was not as fast. […]